Experience Cloud Labs

Experience Aviator

  Level 1
  None mins

About this lab

In this lab you'll see how AI is used to transform customer communications by automating the creation of personalized content for marketing and customer service professionals.

Click-tours are a safe and engaging way to learn, without the complexity and infrastructure requirements of a full scale implementation. Each tour is designed to simulate the real application using interactive HTML to guide you step-by- step through the exercises, in exactly the same way you would work with a live system. And as instructions are embedded into the click-tour, there is no need for a detailed workbook for this lab - the following pages are therefore provided just to give you some helpful hints about how to get the most out of the Click-Tour application (Walnut)

Using a Click-Tour Lab

Click Tours are built using an application called Walnut.

Hyperlinks and Guides

Walnut allows our engineers to capture the experience of a real-product by adding interactive links to HTML screens from the actual product. For example, when an operator clicks on a menu option, he/she is taken to the next screen in the sequence. The only difference therefore, between what you see on a click-tour and what you would see in the live application, is that your path through the sequence of screens is pre-scripted.

To make it easy to follow, we’ve added hightlights on the screens showing you where to click, and captions to help you to understand what's going on.

Using the navigation bar

Each tour is comprised of a number use-case scenarios. You can run through the scenarios in order, or use the navigator provided at the bottom left of each screen to open the table of contents to jump into a specific use case.

If you get lost, or if you want to jump to a different place in the lab, just remeber to use the navigation menu to take you where you want to go.

Walnut has built in responsive design enabling the tour to auto-size to your browser window – we do however, recommend that you maximize your browser window for the best experience.

That’s all there is to it!

Enjoy the tour and be sure to share your feedback with our designers.

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