Category: Customer Experience Management

Minneapolis Institute of Art

Daniel Dennehy, Senior Photographer and Head of Visual Resources, describes how the Minneapolis Institute of Art is using OpenText as its single source of truth for storing, managing and distributing approved digital assets, quickly and securely.

E.ON

Matt Connor (Technical Consultant) describes how E.ON improved customer engagement and realized cost savings and efficiencies using OpenText Exstream.

City of Madrid

Hear Mercedes Lozano discuss how the City of Madrid is managing content and portals in the OpenText Cloud, which has led to reduced costs, enabled better service offerings and improved citizen engagement on the City of Madrid's service portals.

Media Management

This click-tour of OpenText Media Management will take you on a step-by-step overview of the product features, focusing on the end-user experience and including: browsing and searching for digital assets, creative review, media analytics and much more.

Introduction to Exstream

OpenText™ Exstream enables organizations to create remarkable customer experiences through the design and delivery of ultra-personalized, consistent, compliant, communications–delivered anytime, anywhere. Designed for omnichannel customer communication management (CCM), Exstream leverages the data and content that already exists within the organization to transform typical customer communications into highly-personalized, engaging customer experiences on the preferred digital and print channels, screen sizes and devices of the customer.

Exstream for SalesForce

OpenText™ Exstream™ for Salesforce® empowers users to create many different types of customer correspondence directly from within their CRM system. This immediate and accurate communication can help improve customer engagement and loyalty, helping to increase profits and lower costs.